We live in a time of instantaneous communication where people are demanding replies to their online correspondence within hours or even minutes, and they don’t want to be hanging on for a reply much longer than a day in most cases. Failure to keep up with the demands of your visitors will send them looking for quicker correspondence elsewhere, most likely straight to your competitors.

Help Center Live is a very powerful communications tool for your web site, which includes Live Help, Support Tickets (an osTicket module) and unlimited FAQ (Frequently Asked Questions). You can use this free product to communicate with your visitors through the use of a real-time live help system (messenger style chat), canned messages, support tickets and unlimited FAQ topics. You can also monitor their footsteps throughout your site during their visit and initiate chat sessions, collect visitor information (referring url, number of visits, ip address etc), auto-assign tickets and transfer chat sessions to other Live Help operators.

This product can be downloaded ‘FREE’ from www.helpcenterlive.com, you can also try their online demo.

It also comes as part of the pre-installed scripts on our hosting package. Why not give the Help Center Live a go here, just click the live help link, top left, and drop us a note, or if a support representative is online have a chat. We don’t mind and you wont be bothering us

This entry was posted by Lee on Monday, November 14th, 2005 at 6:21 pm and is filed under Web-Tech, Webmaster. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.